DBS USA
  • Columbus, OH, USA
  • $15.00 - $17.00
  • Hourly
  • Full Time

401k (Matching 4% with a 6% Employee Contribution), Competitive Health Plans, Holiday, Vacation Pay and Sick Pay and Company Paid Life Insurance


 

Industry: Third Party Logistics (3PL), Contract Logistics

Title: Senior Customer Service Representative (CSR)

Location: Lockport, OH 43137

 

Position Description Summary:

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed.  It is not an exhaustive list of all expectations.):

  • Provide exceptional customer service to the vendors, manufacturers, global hub staff and customer using the following system tools: HP Open View, Web portal ASN upload, and InView 
  • Create and handle service calls, change orders, and work orders
  • Assign all service calls, change orders and work orders to the proper parties for handling
  • Communicate status updates via email communication
  • Follow prescribed work instructions outlining all hub processes 

 

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

 

Working Environment:

Assignment Complexity  - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.

Accountability  Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.

Impact of Decisions  Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.

Working Relationships  Regularly interact with peers and management concerning matters of complex scope and discretion.

Scope  Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.

Essential Functions:

Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):

This is a senior level position. Proficient with Windows OS, Word, and Excel.  Excellent interpersonal, communication, and critical thinking skills required. High school diploma or equivalent required. Generally prefer 3-6 years customer service experience.  Transportation/logistics/warehouse experience preferred.  Adaptability in a fast paced environment a must.

 

WHAT'S IN IT FOR YOU?

Excellent Benefits!

  • 401k Matching (Company matches 4% of Employee's 6%)
  • Competitive Health Plans (Individual and Family)
  • Tuition Reimbursement
  • Employee Discounts
  • Short Term / Long Term Disability company paid
  • Company paid Life insurance

 

Work Life Balance, Upward Mobility, and Other Benefits!

  • Holiday, Vacation Pay and Sick Pay
  • Set wage increases and Performance Bonus (based on site)
  • Shift schedules for work/life balance
  • Culture of Promoting from within; a great place to begin a career!

 

Equal Opportunity Employer Minorities/Females/Veterans/Disabled

 

 

DBS USA
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