DBS USA
  • Florence, KY, USA
  • 18.26
  • Hourly
  • Full Time

Full Medical/Dental/Vision Benefits (Single & Family), 401(k), Vacation & Sick leave, Long-term and Short-term Disability


 

POSITION DETAILS

Job Title: Senior Customer Service Representative

Job Type: Permanent, Direct Hire, Full Time, 40 Hours/week

Pay Rate: $18.26/hour          

 

WHAT YOU WILL DO (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.)

  • Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling.
  • Interact with management and warehouse personnel to establish service criteria and meet customer requirements
  • Follow up with customers and other departments to resolve invoice problems and discrepancies
  • Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
  • Accurately input into and retrieve information from the system
  • Audit air bills for completeness and accuracy. Research and maintain filings of air bills
  • Reconcile driver pickup and delivery manifests
  • Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
  • Record damaged shipments and misrouted freight on applicable reports

 

SKILLS WE WOULD LIKE TO SEE

  • This is an intermediate level position.

  • Basic proficiency with Windows OS. 

  • Must be able to type 35 WPM Good interpersonal skills required.

  • High school diploma or equivalent required.

  • Generally prefer 1-3 years of experience.

 

WHAT'S IN IT FOR YOU?

Excellent Benefits!

  • 401k  (Company matches 4% of Employee's 5%)
  • Competitive Health Plans (Individual and Family)
  • Short Term / Long Term Disability company paid
  • Company paid Life insurance

 

Work Life Balance, Upward Mobility, and Other Benefits!

  • Holiday, Vacation Pay and Sick Pay
  • Set wage increases and Performance Bonus (based on site)
  • Shift schedules for work/life balance
  • Culture of Promoting from within; a great place to begin a career!

 

 

***Equal Opportunity Employer***

Minorities/Females/Veterans/Disabled

DBS USA
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